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Return Policy: You may return unopened products or items containing a reasonable amount of the unused product, in their original packaging, within 30 days from the date of purchase for a refund of the purchase price. Only unopened or minimally used items in original packaging are eligible for return. If you have any questions about whether your opened product qualifies for return or refund, please contact our customer service team at support@regalchoice.com and we will be happy to assist you.
Return Processing: To initiate a return, please contact us at support@regalchoice.com and submit a return request. If the item is damaged or defective, we may request pictures of the damaged or defective merchandise before issuing a return authorization. You will be responsible for shipping charges for non-defective returns, as shipping charges are non-refundable.
Damaged Items: If you receive a damaged item, please report the issue to customer service within 48 hours of delivery to receive a replacement item. We only replace items that are defective or damaged. Exchanges are only for the exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged, resulting in the defect, a 25% restocking fee will be applied.
Exchange Policy: You may expedite an exchange by placing a new order and returning the unwanted merchandise. To expedite the exchange, please place the new order and send the new invoice number to our customer support department. The new order will be at your cost, and once the unwanted item(s) are returned to us, we will refund you for the item(s). Please check with customer support before placing your new order.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@regalchoice.com.
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